Actionstep Legal Accounting Status

Resolved - Our team has resolved the performance issues from yesterday. And users can consistently access the platform.
Dec 2, 15:37 EST

Update - The engineering team is deploying an update, which will complete within 30 mins. Users may experience errors during this time. This update is to remedy reports of the following, found during monitoring:

Overall system slowness
Slow billing
Unresponsive Error Messages
Queuing Errors - invoices are not loading to review charges, cant issue cheques, overall PDF issues
Dec 2, 15:31 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. We are continuing to monitor and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 15:02 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. We are continuing to monitor and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 14:46 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. We are continuing to monitor and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 14:30 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. We are continuing to monitor and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 14:11 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. We are continuing to monitor and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 13:54 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 13:38 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 13:26 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 13:11 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 12:48 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 12:32 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 12:17 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 12:01 EST

Monitoring - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 11:37 EST

Update - As of 10:30am EST we have been receiving reports of the following:

- Error 500 in bank recs, with reports of historical bank recs unavailable
- Contacts/Files not available in Contact Manager and File Manager
- reports of slowness

Our team is investigating. All updates will be posted here as they become available.
Dec 2, 11:16 EST

Update - As of 10:30am EST we have been receiving reports of the following:

- Error 500 in bank recs, with reports of historical bank recs unavailable
- Contacts/Files not available in Contact Manager and File Manager
- reports of slowness

Our team is investigating. All updates will be posted here as they become available.
Dec 2, 11:00 EST

Update - As of 10:30am EST we have been receiving reports of the following:

- Error 500 in bank recs, with reports of historical bank recs unavailable
- Contacts/Files not available in Contact Manager and File Manager
- reports of slowness

Our team is investigating. All updates will be posted here as they become available.
Dec 2, 10:43 EST

Investigating - As of 10:30am EST we have been receiving reports of the following:

- Error 500 in bank recs, with reports of historical bank recs unavailable
- Contacts/Files not available in Contact Manager and File Manager
- reports of slowness

Our team is investigating. All updates will be posted here as they become available.
Dec 2, 10:28 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 10:05 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 09:50 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 09:32 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 09:15 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 09:00 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 08:45 EST

Update - We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 2, 08:06 EST

Update - As of 10:20pm EST we are releasing an update to aid with issues that we have experienced the past few days with measures to ensure ongoing stability

In saying that, this release might bring the system down momentarily. This might cause some access issues and system to not respond. This will only last for about 30 minutes and might disrupt your current session.

Please know that fixing the root cause of all these issues are our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 23:18 EST

Update - As at 5:00 PM EST, our engineering team have released an update to improve system stability

We are monitoring performance on the Legal Accounting platform and we are seeing improvements in performance. Though it is now stable we are going to continue monitoring and testing to address any issues that may arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.

There are few reports system slowness that were already addressed and if you are still experiencing this please do let us know so we can investigate.
Dec 1, 20:20 EST

Update - As at 5:00 PM EST, our engineering team have released another update to improve stability on the system.
We are continuing to monitor performance on the Legal Accounting platform and despite early indications of performance improvement, we will continue to test and remediate any issues as they arise.
Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.
There may be residual slowness and performance issues so please do let us know if you experience further technical issues.
Dec 1, 18:00 EST

Update - As at 5:00 PM EST, our engineering team have released another update to improve stability on the system.

We are continuing to monitor performance on the Legal Accounting platform and despite early indications of performance improvement, we will continue to test and remediate any issues as they arise.

Your system should be available again, but you may need to perform a hard refresh (Shift + F5) if your login screen is not showing.
There may be residual slowness and performance issues so please do let us know if you experience further technical issues.
Dec 1, 17:41 EST

Update - We’re pleased to share that functionality is improving, and we’re continuing to monitor performance closely.
If your login screen isn’t appearing, please try a hard refresh (Shift + F5).
Should you experience any ongoing issues with product features, don’t hesitate to contact our support team.
Thank you for your patience and understanding as we work through this process.
Dec 1, 17:06 EST

Monitoring - Our team is happy to report that there should be some improvement to user experience. We are continuing to monitor reports of improving function. Please perform a hard refresh (Shift + F5) if the login screen is not showing.

Please do not hesitate to reach out to support if you continue to experience any issues within the features of the product.

Thank you for your continued patience during this time.
Dec 1, 16:48 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 16:26 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 16:10 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 15:51 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 15:35 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 15:18 EST

Update - Our Engineering team has identified the cause of the issue affecting the performance and reliability of several areas of our platform and is actively working on a resolution.
We understand how disruptive this can be and greatly appreciate your patience as we address these challenges.
You may currently experience:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page
General performance slowdowns across the platform
Extended loading times, pages stuck in loading, or difficulty accessing the dashboard

To prioritize resolving this as quickly as possible, Live Chat Support is temporarily offline.

If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.
Restoring stable performance remains our top priority. We’ll continue to keep you informed and share updates as soon as more details become available. Thank you for your understanding and continued trust while we work to resolve these issues.
Dec 1, 15:03 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. They continue to work toward resolution, but there is no status change currently. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 14:45 EST

Update - Our Engineering team has pinpointed the cause of the issue affecting the performance and reliability of several areas of the platform and is actively working on a fix.
We recognize how disruptive this can be and greatly appreciate your patience as we work toward resolution.
You may currently experience:

500 errors or delays when generating PDFs during billing or on the bank reconciliation page
Overall performance slowdowns across the platform
Extended loading times, pages stuck in loading, or difficulty accessing the dashboard

To ensure we resolve this as quickly as possible, Live Chat Support is temporarily unavailable.
For unrelated questions or issues, please email support@soluno.legal, and we’ll assist you promptly.
Restoring stable performance remains our top priority. We’ll continue to provide updates as soon as new information becomes available.
Thank you for your understanding and continued trust while we work to resolve these issues.
Dec 1, 14:28 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 14:10 EST

Update - Our Engineering team has identified the cause of the issue affecting the performance and reliability of several areas of our platform and is actively working on a resolution.
We understand how disruptive this can be and greatly appreciate your patience as we address these challenges.
You may currently experience:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page
General performance slowdowns across the platform
Extended loading times, pages stuck in loading, or difficulty accessing the dashboard

To prioritize resolving this as quickly as possible, Live Chat Support is temporarily offline.

If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.
Restoring stable performance remains our top priority. We’ll continue to keep you informed and share updates as soon as more details become available. Thank you for your understanding and continued trust while we work to resolve these issues.
Dec 1, 13:54 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of the platform. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 13:37 EST

Update - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of our platform. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 13:19 EST

Update - Our Engineering team has identified the cause of the issue affecting the performance and reliability of several areas of our platform and is actively working on a resolution.
We understand how disruptive this can be and sincerely appreciate your patience as we address these challenges.
Current impact may include:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page
General performance slowdowns across the platform
Extended loading times, pages stuck in loading, or difficulty accessing the dashboard

To prioritize resolving this as quickly as possible, Live Chat Support is temporarily offline.
If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.
Restoring stable performance remains our top priority. We’ll continue to keep you informed and share updates as soon as more details become available. Thank you for your understanding and continued trust while we work to resolve these issues.
Dec 1, 13:02 EST

Identified - The engineering team has identified the cause of the issue impacting the performance and reliability of several areas of our platform. We understand how disruptive this can be and truly appreciate your patience while we address these challenges. At this time, they are working on the resolution.

At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 12:42 EST

Update - We’re currently experiencing issues impacting the performance and reliability of several areas of our platform. Our Engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We understand how disruptive this can be and truly appreciate your patience while we address these challenges.
At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 12:22 EST

Update - We’re currently experiencing issues impacting the performance and reliability of several areas of our platform. Our Engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

We understand how disruptive this can be and truly appreciate your patience while we address these challenges.
At this time, you may encounter:

*500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
*General performance slowdowns across the platform.
*Extended loading times, pages stuck in loading, or inability to access the dashboard.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Thank you for your patience while we work to restore normal performance.
Dec 1, 12:04 EST

Update - We’re currently experiencing issues impacting the performance and reliability of several areas of our platform. Our Engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

We understand how disruptive this can be and truly appreciate your patience while we address these challenges.
At this time, you may encounter:

*500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
*General performance slowdowns across the platform.
*Extended loading times, pages stuck in loading, or inability to access the dashboard.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues

To focus on resolving this as quickly as possible, Live Chat Support is temporarily offline. If you have an unrelated question or issue, please email support@soluno.legal, and we’ll assist you as soon as possible.

Thank you for your patience while we work to restore normal performance.
Dec 1, 11:45 EST

Update - We’re currently experiencing issues impacting the performance and reliability of several areas of our platform. Our Engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We understand how disruptive this can be and truly appreciate your patience while we address these challenges.
At this time, you may encounter:

500 errors or significant delays when generating PDFs during billing or on the bank reconciliation page.
General performance slowdowns across the platform.
Extended loading times, pages stuck in loading, or inability to access the dashboard.

Please know that restoring stable performance is our top priority. We’re committed to keeping you informed and will share updates as soon as more details become available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 11:27 EST

Update - We are aware of ongoing issues affecting the performance and reliability of several parts of our platform. Our Engineering team are actively investigating the root cause and working to restore full functionality as quickly as possible. We understand how disruptive these interruptions can be and sincerely appreciate your patience while we address them.

At this time, you may experience:
1. 500 errors or Significant delays when generating PDFs during the billing process and in the bank reconciliation page
2. General performance slowness across the platform.
3. Extended loading times, stuck in loading or an inability to access the dashboard.

Please know that restoring stable performance is our highest priority. We are committed to keeping you informed and will provide updates as soon as more information becomes available. Thank you for your understanding and continued trust as we work to resolve these issues.
Dec 1, 11:11 EST

Update - We are continuing to investigate this issue.

General slowness
Dashboard not loading
500 error when billing and in banking functions

The engineering team is currently investigating, and all updates will be posted here.
Dec 1, 10:52 EST

Investigating - As of 10:30am EST we have received multiple reports of server errors impacting for the following

General slowness
Dashboard not loading
500 error when billing and in banking functions

The engineering team is currently investigating, and all updates will be posted here.
Dec 1, 10:39 EST

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