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All Systems Operational
About This Site
Welcome to Actionstep's home for real-time information on our Legal Accounting infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.
Uptime over the past 90 days. View historical uptime.
Canada
Operational
90 days ago
98.54
% uptime
Today
United States
Operational
90 days ago
98.54
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 15, 2026
No incidents reported today.
Feb 14, 2026
No incidents reported.
Feb 13, 2026
Resolved -
Our Engineering team has confirmed the fix for the issue that was affecting access to certain billing, time/fees, and expenses functions as well as the ability log in for some Legal Accounting users.
We will post an analysis (aka "post-mortem") soon, to provide full transparency and timelines with regards to this situation. We apologize for any inconvenience it may have caused and thank you for your patience as we worked to resolve it.
Feb 13, 13:21 EST
We will post an analysis (aka "post-mortem") soon, to provide full transparency and timelines with regards to this situation. We apologize for any inconvenience it may have caused and thank you for your patience as we worked to resolve it.
Feb 13, 13:21 EST
Update -
We are seeing improved system stability. Log in access has been restored for the majority of users.
Upon successfully logging in, it is encouraged that all users clear their cache.
Our team is continuing to monitor performance closely to ensure full resolution and prevent any further disruption.
Thank you for your patience, the Actionstep Team
Feb 13, 12:59 EST
Upon successfully logging in, it is encouraged that all users clear their cache.
Our team is continuing to monitor performance closely to ensure full resolution and prevent any further disruption.
Thank you for your patience, the Actionstep Team
Feb 13, 12:59 EST
Update -
We continue to experience delays in deploying the hotfix. Some users may still encounter difficulty logging in.
Our engineering team remains actively engaged in completing the deployment and restoring normal access as quickly as possible.
We will continue to share updates on a regular basis. Thank you for your continued patience.
Feb 13, 12:43 EST
Our engineering team remains actively engaged in completing the deployment and restoring normal access as quickly as possible.
We will continue to share updates on a regular basis. Thank you for your continued patience.
Feb 13, 12:43 EST
Update -
We are currently experiencing delays in deploying the hotfix. As a result, some users may have difficulty logging in.
Our engineering team is actively working to complete the deployment and restore normal access as quickly as possible. We will provide further updates as progress continues.
Thank you for your patience while we work to resolve this issue.
Feb 13, 12:29 EST
Our engineering team is actively working to complete the deployment and restore normal access as quickly as possible. We will provide further updates as progress continues.
Thank you for your patience while we work to resolve this issue.
Feb 13, 12:29 EST
Update -
We are currently experiencing delays in the deployment of today’s changes. As a result, some users may encounter issues when attempting to log in.
Our engineering team is actively working to complete the deployment and restore standard access as quickly as possible. We will continue to share updates as we make progress toward full resolution.
We appreciate your patience and understanding while we work through this.
Feb 13, 12:12 EST
Our engineering team is actively working to complete the deployment and restore standard access as quickly as possible. We will continue to share updates as we make progress toward full resolution.
We appreciate your patience and understanding while we work through this.
Feb 13, 12:12 EST
Update -
We are currently experiencing some delays with the deployment. At this time, users may encounter issues when attempting to log in.
We are actively working to complete the deployment and restore normal access as quickly as possible. We will keep you updated as we continue to resolve this.
We appreciate your patience and sincerely apologize, and are working to resolve this as soon as possible. Again, we are actively addressing this and will update you soon.
Feb 13, 11:51 EST
We are actively working to complete the deployment and restore normal access as quickly as possible. We will keep you updated as we continue to resolve this.
We appreciate your patience and sincerely apologize, and are working to resolve this as soon as possible. Again, we are actively addressing this and will update you soon.
Feb 13, 11:51 EST
Update -
While our engineering team has completed a fix for this issue, there now appears to be some difficulty in deployment. Consequently, some users may experience trouble logging in.
We sincerely apologize and are working to resolve this as soon as possible. Again, we are actively addressing this and will update you soon.
Feb 13, 11:30 EST
We sincerely apologize and are working to resolve this as soon as possible. Again, we are actively addressing this and will update you soon.
Feb 13, 11:30 EST
Monitoring -
Our Engineering team has confirmed the fix for the issue that was affecting access to certain billing, time/fees, and expenses functions for some Legal Accounting users.
If you are still experiencing malfunctions, please clear your cache.
If you had recorded time and expenses using a .csv template, you may now manually upload it. Should you need any assistance or if you have any questions or concerns, please submit a ticket to our support team at https://support.soluno.legal/support/home and we will be glad to help.
We will post an analysis (aka "post-mortem") soon, to provide full transparency and timelines with regards to this situation. We apologize for any inconvenience it may have caused and thank you for your patience as we worked to resolve it.
Feb 13, 10:57 EST
If you are still experiencing malfunctions, please clear your cache.
If you had recorded time and expenses using a .csv template, you may now manually upload it. Should you need any assistance or if you have any questions or concerns, please submit a ticket to our support team at https://support.soluno.legal/support/home and we will be glad to help.
We will post an analysis (aka "post-mortem") soon, to provide full transparency and timelines with regards to this situation. We apologize for any inconvenience it may have caused and thank you for your patience as we worked to resolve it.
Feb 13, 10:57 EST
Update -
Our Engineering team has identified the root cause of the issue affecting access to certain billing, time/fees, and expenses functions for some users.
A fix has been deployed and is currently being rolled out. During this process, some users may experience temporary non-responsive errors when accessing these areas. We will provide another update once the deployment is complete and full functionality has been confirmed.
In the meantime, time and expenses can continue to be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates, would like guidance on how to use them, or have any questions about how this issue may impact your workflows, please submit a ticket to our support team at https://support.soluno.legal/support/home and we will be glad to assist and provide any clarification needed.
Feb 13, 10:34 EST
A fix has been deployed and is currently being rolled out. During this process, some users may experience temporary non-responsive errors when accessing these areas. We will provide another update once the deployment is complete and full functionality has been confirmed.
In the meantime, time and expenses can continue to be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates, would like guidance on how to use them, or have any questions about how this issue may impact your workflows, please submit a ticket to our support team at https://support.soluno.legal/support/home and we will be glad to assist and provide any clarification needed.
Feb 13, 10:34 EST
Update -
Our Engineering team has identified the root cause of the issue affecting access to certain billing, time/fees, and expenses functions for some users. These features remain temporarily unavailable as we prepare to release a fix. Resolving this matter and restoring full functionality is our highest operational priority.
In the meantime, while these features are unavailable, time and expenses can be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates or have any questions about how to use them, please submit a ticket to our support team, who will be happy to assist and provide further clarification as needed. https://support.soluno.legal/support/home
If you have any questions about the impact of this issue, need clarification, or would like assistance with temporary workarounds, please contact our support team, who will be ready to help.
Feb 13, 10:15 EST
In the meantime, while these features are unavailable, time and expenses can be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates or have any questions about how to use them, please submit a ticket to our support team, who will be happy to assist and provide further clarification as needed. https://support.soluno.legal/support/home
If you have any questions about the impact of this issue, need clarification, or would like assistance with temporary workarounds, please contact our support team, who will be ready to help.
Feb 13, 10:15 EST
Identified -
Our Engineering team has identified the root cause of the issue affecting access to certain functions and features for some users. While these features remain temporarily unavailable as we prepare to release a fix, please rest assured that resolving this matter is our top priority. If you have any questions, need clarification, or would like assistance with workarounds in the meantime, please don’t hesitate to reach out to our support team.
Feb 13, 09:56 EST
Feb 13, 09:56 EST
Update -
Our team is continuing to investigate the reported issue affecting access to certain functions and features within the system for non-admin users.
In the meantime, while these features are unavailable, time and expenses can be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates or have any questions about how to use them, please submit a ticket to our support team, who will be happy to assist and provide further clarification as needed. https://support.soluno.legal/support/home
Feb 13, 09:28 EST
In the meantime, while these features are unavailable, time and expenses can be recorded using a .csv template for manual upload once full functionality has been restored.
If you need a copy of the templates or have any questions about how to use them, please submit a ticket to our support team, who will be happy to assist and provide further clarification as needed. https://support.soluno.legal/support/home
Feb 13, 09:28 EST
Update -
Our Engineering team is continuing to investigate the issue of multiple features currently unavailable for non-Admin users. The list of impacted features remains the same:
Add Entries > Time/Fees
Add Entries > Expenses
Billing Module
Thank you for your patience while we work on full restoration to all impacted users.
Feb 13, 08:57 EST
Add Entries > Time/Fees
Add Entries > Expenses
Billing Module
Thank you for your patience while we work on full restoration to all impacted users.
Feb 13, 08:57 EST
Investigating -
We are currently investigating a reported issue of user groups no longer having access to multiple previously available settings. Impact is still being investigated. Known missing features at this time are:
Add Entries > Time/Fees
Add Entries > Expenses
Billing Module
Regular updates will be posted here, as information becomes available.
Feb 13, 08:36 EST
Add Entries > Time/Fees
Add Entries > Expenses
Billing Module
Regular updates will be posted here, as information becomes available.
Feb 13, 08:36 EST
Feb 12, 2026
No incidents reported.
Feb 11, 2026
No incidents reported.
Feb 10, 2026
No incidents reported.
Feb 9, 2026
No incidents reported.
Feb 8, 2026
No incidents reported.
Feb 7, 2026
No incidents reported.
Feb 6, 2026
No incidents reported.
Feb 5, 2026
Resolved -
We are now able to report that the NetDocuments integration issue affecting Canadian users has been resolved. We have confirmed that new files are syncing correctly to NetDocuments and changes made to existing files are also now reflecting correctly. We will be reviewing this incident to help avoid issues like these in future and to ensure stability of key integrations such as the NetDocuments integration. The Actionstep team thank you for your patience and apologize for any inconvenience that this may have caused your firm.
Feb 5, 12:24 EST
Feb 5, 12:24 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 5, 07:30 EST
Feb 5, 07:30 EST
Update -
Our Engineering team has informed us that they expect to resolve the NetDocs integration issue by end-of-day today (Wednesday, February 4), Pacific Time. We thank you for your patience as we’ve addressed this matter. We will post another update upon resolution.
Feb 4, 15:25 EST
Feb 4, 15:25 EST
Update -
Thank you for your ongoing patience as we work to finalize a solution for the NetDocs integration issue affecting Canadian users. Progress is being made, and while we believe we are close to a resolution, we do not yet have an ETA. Rest assured, this continues to be a priority and we will post an update as soon as we have a fix.
Feb 4, 12:59 EST
Feb 4, 12:59 EST
Update -
This is a mid-day status update regarding the ongoing integration issue affecting Canadian NetDocs users. Though our Engineering team has reported some progress toward a solution, the matter has not yet been resolved. It’s our top priority to have this addressed as soon as possible. When the NetDocs integration is once again operational, we will update you.
Feb 4, 10:50 EST
Feb 4, 10:50 EST
Update -
In a continuation of yesterday’s communication, we’re continuing to investigate an issue impacting Canadian NetDocs users.
Our Engineering team has identified the root cause of the issue. Requests being sent from Actionstep to NetDocuments are being rejected because the format of the data being sent does not match the expected request type on the NetDocuments side. As a result, otherwise valid requests are failing and returning errors.
Our Engineering team is actively working on a fix. While we don’t yet have an ETA, we will provide updates throughout the day. We sincerely apologize for the disruption and appreciate your patience while we work to restore full functionality.
Feb 4, 08:14 EST
Our Engineering team has identified the root cause of the issue. Requests being sent from Actionstep to NetDocuments are being rejected because the format of the data being sent does not match the expected request type on the NetDocuments side. As a result, otherwise valid requests are failing and returning errors.
Our Engineering team is actively working on a fix. While we don’t yet have an ETA, we will provide updates throughout the day. We sincerely apologize for the disruption and appreciate your patience while we work to restore full functionality.
Feb 4, 08:14 EST
Identified -
As it is nearing close-of-business in North America, we wanted to give you a final update for the day. Again, our Engineering team is making progress on addressing the ongoing NetDocs integration issue that our Canadian users are experiencing. It is not, however, fully resolved. We understand this is taking longer than typical, and for that, we apologize.
Feb 3, 18:31 EST
Feb 3, 18:31 EST
Update -
Actionstep Legal Accounting is fully operational. We are, however, continuing to investigate an issue impacting customers in Canada who use NetDocuments.
Our Engineering team has identified the most likely cause as a change within the NetDocuments Canadian API environment, which is resulting in previously valid Legal Accounting requests returning HTTP 400 errors. Work is actively underway to address this.
While we don’t yet have a confirmed ETA, we will continue to provide updates throughout the day. We appreciate your patience and will share further information as soon as it becomes available.
Feb 3, 16:04 EST
Our Engineering team has identified the most likely cause as a change within the NetDocuments Canadian API environment, which is resulting in previously valid Legal Accounting requests returning HTTP 400 errors. Work is actively underway to address this.
While we don’t yet have a confirmed ETA, we will continue to provide updates throughout the day. We appreciate your patience and will share further information as soon as it becomes available.
Feb 3, 16:04 EST
Update -
This is a mid-day status update regarding the ongoing integration issue affecting Canadian NetDocs users.
Though our Engineering team has reported some progress toward a solution, the matter has not yet been resolved.
It’s our top priority to have this addressed as soon as possible. When the NetDocs integration is once again operational, we will update you.
Feb 3, 14:15 EST
Though our Engineering team has reported some progress toward a solution, the matter has not yet been resolved.
It’s our top priority to have this addressed as soon as possible. When the NetDocs integration is once again operational, we will update you.
Feb 3, 14:15 EST
Update -
Though Actionstep Legal Accounting is fully operational there has been, as you may be aware, an ongoing issue affecting Canadian NetDocs users.
Though this has taken longer than typical to resolve, please know that our Engineering team is diligently working on it.
Although we do not have an ETA for the fix, we will keep you posted throughout the day, and we sincerely apologize for this disruption and inconvenience.
Feb 3, 13:11 EST
Though this has taken longer than typical to resolve, please know that our Engineering team is diligently working on it.
Although we do not have an ETA for the fix, we will keep you posted throughout the day, and we sincerely apologize for this disruption and inconvenience.
Feb 3, 13:11 EST
Update -
Our team continues to investigate an issue affecting Canadian NetDocs users. NetDocs integration with Actionstep Legal Accounting.
Our team is treating this with urgency and is focused on restoring full functionality as soon as possible.
We’ll continue to post updates on this status page to keep you informed of our progress and to let you know as soon as everything is back to normal.
Kind regards, Actionstep Legal Accounting Support Team
Feb 3, 11:21 EST
Our team is treating this with urgency and is focused on restoring full functionality as soon as possible.
We’ll continue to post updates on this status page to keep you informed of our progress and to let you know as soon as everything is back to normal.
Kind regards, Actionstep Legal Accounting Support Team
Feb 3, 11:21 EST
Update -
We are currently investigating reports of issues affecting the NetDocs integration with Actionstep Legal Accounting
Our team is treating this as a priority and is working to restore full functionality as quickly as possible.
We will continue to provide regular updates on this status page to keep you informed of our progress and to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
Feb 3, 10:05 EST
Our team is treating this as a priority and is working to restore full functionality as quickly as possible.
We will continue to provide regular updates on this status page to keep you informed of our progress and to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
Feb 3, 10:05 EST
Update -
Our team continues to investigate an issue effecting Canadian NetDocs users.
Feb 2, 10:55 EST
Feb 2, 10:55 EST
Investigating -
We are investigating reports of issues impacting the NetDocs integration with Actionstep Legal Accounting that began at 12PM EST.
Our team is investigating this as a priority and will work to restore the feature to full functionality.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
Jan 30, 14:06 EST
Our team is investigating this as a priority and will work to restore the feature to full functionality.
We will communicate with you regularly on this status page regarding the progress of this work to ensure you are back online as soon as possible.
Regards,
Actionstep Legal Accounting Support Team
Jan 30, 14:06 EST
Feb 4, 2026
Feb 3, 2026
Feb 2, 2026
Feb 1, 2026
No incidents reported.